1. WEBSITE CONDITIONS OF USE and customer services

Our bespokeinstallers.com (“Site”) is owned and operated by Home Decor GB Ltd Limited (“we”, “us”, “our”).

Your use of the Site is subject to these terms and conditions (“Conditions”), as well as our [Privacy Policy]. Please read all of these Conditions carefully as by using our Site you agree to be bound by these Conditions. If you do not agree with any of the Conditions, you must not use, access or Order any Products from our Site.

We may amend these Conditions from time to time. Therefore, even if you have used the Site or ordered Products before, please check these Conditions carefully before proceeding.



The Conditions apply to your general use of our Site:


2.1 Access to our Site is permitted on a temporary basis and may be interrupted from time to time as a result of equipment malfunction, maintenance or otherwise. We reserve the right to withdraw the availability of the Site without notice and will not be liable if for any reason our Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or to the entire Site. You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Conditions, and that they comply with them.


3.1 Commentary and other materials posted or linked to on our Site including the [Video Guides and Help Materials] are not intended to amount to definitive advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.

3.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.


4.1 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

4.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.


5.1 You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

5.2 You must not establish a link from any Site that is not owned by you. Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. The Site from which you are linking must comply in all respects with our content standards.

5.3 If you wish to make any use of material on our Site other than that set out above, please contact us.

6. Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.



7.1 All Intellectual Property and all other rights in the Products or the Site shall remain the property of their respective owners and no Contract or use of the Site grants you any interest in the Intellectual Property. In this Condition reference to “Intellectual Property” shall mean all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for any renewals or extensions of such rights, and all similar or equivalent rights or forms of protections in any part of the world.

7.2 Any use of the Intellectual Property on the Site including copying or sharing it (in whole or in part), other than for your own personal non‑commercial use is prohibited without our permission.



These Conditions apply to our customer services:


If you have an order query, please call us on 0333 2007232.
Office hours:

Monday           09:00 – 17:00
Tuesday          09:00 – 17:00
Wednesday     09:00 – 17:00
Thursday         09:00 – 17:00
Friday              09:00 – 17:00
Saturday          Closed
Sunday            Closed

Please note telephone calls may be recorded for training and quality purposes.